fbpx

Returns and Refunds Policy

Thank you for shopping at The Ruth Bancroft Garden, Inc.  If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By phone number: 925.944.9342
  • By email: info@ruthbancroftgarden.org

Send the product with the receipt or proof of purchase, to:

The Ruth Bancroft Garden
1552 Bancroft Road, Walnut
Creek, CA 94598

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 925.944.9342
  • By email: info@ruthbancroftgarden.org