Plant Guarantee


We only accept plant exchanges for eligible plants within 14 days with required items.

To exchange a plant we will need:

  1. The plant you want to exchange
  2. Original legible receipt
  3. Plastic pot with RBG tag

Ineligible plants include:

  • Proteaceae Family*
  • Sale Plants
  • Previously exchanged plants
  • Seeds & Seed Balls

Replacement plant must be chosen from current inventory stock.

Price differences will be issued in the form of store credit.


Abuse of this policy, as determined by kiosk or nursery staff, may result in cancellation of this guarantee without notice.

All exchanges over $100 purchases are subject to 20% restocking fee.

*Proteaceae family includes: Proteas, Leucadendron, Leucospermums, Banksia, Grevilleas, Hakea, Isopogons, Adenanthos, Dryandra and Mimetes