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FREQUENTLY ASKED QUESTIONS (FAQs)

DRY GARDEN DESIGN: The Continuing Legacy of the Ruth Bancroft Garden

What is the refund policy?
Cancellation Policy: Cancellations up to 1-week prior to the event are subject to a 25% cancellation fee. Cancellations less than 1-week prior to the event are non-refundable. The Ruth Bancroft Garden does not issue credits for future classes or events.

Is the Symposium at the Ruth Bancroft Garden?
The Saturday program is in the Garden’s Education and Visitor Center. Sunday morning garden study talks and tours will be in the Garden. Sunday afternoon, participants will have exclusive access to exceptional Bay Area gardens on self-guided tours.

Where do I park?
The Garden has very limited parking on-site. Carpooling is highly encouraged. The Garden is also just 1.4 miles from the Pleasant Hill, Contra Costa Center BART station from which you can walk or take Uber or Lyft to the Garden. We have also arranged for extra parking at the Doctor’s Park parking lot located at the corner of Walnut Ave. and Ygnacio Valley Road (2021 – 2021 Ygnacio Valley Rd. Walnut Creek). If parking here, please allow about 10 extra minutes to walk the 0.3 miles from Doctor’s Park to the Garden.

Is lunch provided? Is breakfast provided?
Yes, a continental breakfast, coffee/tea service, and a boxed lunch will be provided on both days. Vegetarian options will be available.  Saturday evening a catered reception is also included.

I’m a member. Can I purchase a ticket for someone else at the Member price?
Members at the Individual level may only purchase 1 ticket at the Member rate. Members at the Friends or Dual Membership levels may purchase 2 tickets at the Member rate. Members at the Garden Arts & Culture Level or above may purchase up to 4 tickets at the Member rate.

If tickets are sold-out do you have a waitlist?
Once tickets have sold-out, we will post a registration link for a waitlist on our website.

I’m interested, but can’t commit now. Can you hold me a spot?
No. We anticipate this event will sell-out quickly.

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