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Assistant Sales Manager

Salary: $27 an hour

This is a full-time, non-exempt position: Wednesday-Sunday 8:30am-4:30pm

Reports to: Nursery General Manager (GNM)

The Ruth Bancroft Garden, a public garden and a non-profit 501 (c) (3) organization, is a nationally significant collection and display of drought tolerant plants from arid regions of the world which Ruth Bancroft found can thrive in the inland coastal region of California.

 

Job Function/Position Summary:

The Assistant Sales Manager (ASM) is responsible for overseeing the daily operation of the Kiosk, leading the Kiosk Associate team, and co-managing the Nursery Associate Team. The main responsibilities of the ASM are to support the team in generating sales, memberships, garden admissions, and delivering an exceptional customer experience.

The Nursery/Kiosk team is responsible for an operation which generates a significant portion of the Garden’s annual budget, generated by on-site sales from plants, merchandise, memberships, and admissions.

 

Essential Duties and Responsibilities

  • Leads the team in generating membership sales and admissions through excellent customer service, and effective communication
  • Manage daily operations of the Kiosk including POS transactions, opening and closing the Kiosk, balancing the registers, and keeping the Kiosk stocked and organized
  • Educate and train Nursery/Kiosk team on selling the values and benefits of membership, including promoting the various membership options
  • Problem-solve and resolve any sales or membership issues that arise
  • Assist the GNM in interviewing and training new Kiosk Associates
  • Train, coach, and issue performance reviews to build Nursery/Kiosk team confidence and success
  • Train team on inventory and POS processes
  • Collaborate with nursery managers and marketing team to create new membership promotions
  • Coordinate and assist with a variety of sales-related activities including generating meeting topics and participating in multi-department meetings, development and maintenance of sales and marketing literature, and inventory management and maintenance
  • Generate and distribute reports regarding sales results, membership and admissions results, market conditions and variable influences on important KPI like conversion.
  • Participate in monthly Nursery/Kiosk Manager meetings to discuss nursery operations, special upcoming member sales, and other nursery/kiosk-related topics
  • Collaborate with GNM and the Volunteer Coordinator to identify volunteer opportunities and tasks
  • Collaborate with GNM and Inventory Manager/Buyer to identify trends, common customer requests, and areas of opportunity for the Kiosk
  • Support GNM in ordering merchandise
  • Assist in inventory control and maintenance tasks such as cycle counts, item cleanup, and annual physical inventory count
  • Collaborate with GNM and Marketing Director on Nursery marketing campaigns to produce content for marketing materials, including images and copy for nursery areas, events, and individual items
  • Stay informed of upcoming events, workshops, and services and communicate to the Nursery/Kiosk team and customers
  • Work major events as needed, including evenings and weekends
  • Develop and nurture relationships with clients and vendors
  • Adhere to procedures, guidelines, and policies outlined by the Garden

 

Qualifications:

  • A minimum of three years retail merchandise sales experience
  • A minimum of one year retail team management
  • Nursery, public garden, conservatory, or greenhouse leadership preferred
  • Friendly, outgoing, strong communicator with groups and individuals
  • Customer oriented and able to adapt/respond to different personalities
  • Proficient with multiple POS and inventory systems
  • Proficient with Microsoft Suite, including Word, Excel, and Outlook
  • Able to learn about the plants featured in the Garden and Nursery
  • Able to learn about the Garden’s history, collections, and answer in-depth questions for the public
  • Must be able to stay productive with minimal direction and work independently
  • Must be able to lift and carry 50 lbs and stand for extended periods of time

 

To apply, email jobs@ruthbancroftgarden.org

 

The Ruth Bancroft Garden, Inc, is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

photo credit Nathan McAfee